Frequently asked questions
GAN products, installation, shipping and payment, 50-day returns, warranty and safety. Can’t find the answer? Call us and we’ll help.
GAN products
Are your products suitable for all types of engines?
How does GAN work for turbocharged engines?
How does GAN work for naturally aspirated engines?
How are GAN products different from competitor products?
What types of cars can be equipped with GAN?
Can I use my GAN on another vehicle?
Is it possible to save fuel despite having more power?
Can GAN lift Vmax restrictions?
Are GAN modules water-resistant?
Since GAN products for turbocharged engines are installed under the car bonnet, they are moisture-resistant and IP67 rated, which means they are capable of withstanding water immersion. Such protection is rare among tuning modules.
Since GAN products for naturally aspirated engines are installed inside the vehicle, they don’t require moisture protection.
Can GAN be installed in a biofuel car?
Installation
Can I install the device myself?
Do I need any special tools for installation?
Where do I install a GAN module?
Can you help me with installation?
Can you send me installation pictures for my engine?
What should I do if the cable provided doesn’t fit?
Can I install my GAN on a vehicle with automatic transmission?
How can I install the mobile app?
Shipping & payment
Which methods of payment are available?
How much is delivery?
Which courier company will deliver my parcel?
50-day returns
How do I get a refund if I’m not satisfied with the result?
Every customer has a trial period of 50 days in which to test all of our GAN devices. If you are not satisfied with the result, we will give you a full refund, excluding delivery costs. All you need to do is:
– Inform a member of staff of your intention to return the kit within 50 days by calling +49 30 3187 98 28 or emailing support@gantuning.com.
– Return the kit by courier service.
– Upon receipt of the kit, we will check to see if it is complete and free from any mechanical damage. We will then transfer the money to your bank account within 10 calendar days.
If these requirements are not met, we have the right to refuse the refund in full or in part.
Thank you for your understanding.
Safety & protection
What is the warranty period for the products?
Can chiptuning cause an overload?
Is there any guarantee that the engine won’t break down?
Can I use GAN on a car with diesel particulate filters?
Will a car diagnostics test detect a GAN?
At what temperatures are GAN modules fully functional?
Troubleshooting
What should I do if I can’t find my vehicle in the database?
Find the right tuning module for your car
Choose your make, model and engine – we’ll show you the power gain and the price.